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Return & Refund Policy

1. In which situation weaccept the return

We promise to obey the return policy when theitem has the problem bellow, but you must sent back the item after we knowingyour problem and what you want us to do.

First, the product have quality problem. It can not work once you receive it orit encounter crash in delivery causing you can not use it. This situation wewill return full refund.

Second, in some particular situation, our return policy can be open for youafter our customer service learning your particular problem, and in thiscondition we will charge you 10% handling fee.

Third, you order a wrong item and negotiate with our customer service toexchange for a right product, this exchange policy is also for you. But youneed pay the shipping cost to us as well as return to you.

Fourth, if we miss-shipped the items, we will be responsible for an itemexchange and any shipping fees. If you choose this, you can also return theproduct and get a full refund plus the shipping and handling fee, but you mustmake sure to sent it back through ordinary airmail.

2. In which situation wedo not accept the return

Please check detail before you purchase on norman-keys.com. If you have any doubt,please check with our customer service, you can get our customers serviceinformation from our website.

First, If you order wrong item by yourself, or you found it is not you want toorder (not quality problem), we will not provide return policy to you, pleaseaware of this.

Second, If the item is damaged by yourself, we can not provide exchange servicefor you. But you can return for repair.

3.Return for exchange item

When exchange for free: If your products encounter crash in delivery, we willexchange it for free for you and undertake the shipping cost for you ship itemback to us through simple airmail.

Mis-ordered products: If you order awrong item and plan to exchange for you want, then just contact our customerservice for help,if we can exchange for you, you need to pay theshipping cost to us as well as return to you.

Physical Damaged Items: If the item is damaged by yourself, we can not provideexchange service for you. But you can return for repair.

What you do before returning for replacement:you need contact our customer service to tell us your problem. What's wrongwith your item and what you want us to do for you.
Returning shipping options: after confirming your items is under our policy ofreturning, we please you use simple airmail to ship item back to us. NO DHL,UPS, TNT, Fedex or any other express.

How we will do after receiving your return:you need keep touch with us to make sure we get it. After checking the item, wewill arrange a replacement for you and we will inform you when everythingis done. Please remember to check your email from time to time.

Notice for shipping options: Whenyou confirm to return the items to us, please use ordinary airmail or EMS toreturn it, and write ship to the address our customer service provides. Pleasedo not use DHL, UPS, FEDEX and TNT or any other courier, because we can not getyour return item, we will not responsible for that.


Refund Policy

After we get your item return to us and check the item in good condition, wewill issue you refund according to our policy within 2 working days throughPayPal, please check your PayPal account timely or contact our customerservice. And we will charge you 10% handling fee.